FAQ
Can I change my order?
Once your order has been confirmed, it is only possible to change it prior to despatch.
Can I cancel my order?
Once your order has been confirmed, it is only possible to cancel it prior to despatch.
Can I have my order gift-wrapped?
All your purchases are sent in a basic package that retains all the quality of the goods and is sufficient for everyday use. In order to emphasize the importance of the moment and the brightness of the gift, we recommend using a wide selection of additional gift packaging. You can familiarize yourself with the assortment in the page Gift Packing
How quickly will the product be delivered?
All parcels are sent the next working day after ordering the product. Our experience shows that delivery then takes 2-5 working days, but we ask you to understand that we have no influence on the actual delivery time, as it depends on our delivery partner. So delays can also occur when there is a high frequency (especially in November/December). Express delivery is not possible.
What is the delivery price?
You can find the shipping rates to different countries on the Shipping Policy page.
How can i pay?
PAYMENT BY CREDIT CARD
A secure payment method. After completing the purchase process, you will be redirected to the product payment page. You will need to enter your bank card details to complete the payment process. This method is completely safe and confidential.
Dispatch of goods that are in stock, after receiving payment, no later than the next business day (Monday - Friday), you will be informed about the receipt of payment by e-mail. It takes a few minutes.
PAYMENT BY PAYPAL
PayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, PayPal Smart Connect or account balances, without sharing financial information.
How can I track my order?
You can track your order on the website of the postal service https://post.lt/.
The product I ordered is defective
If the product you have received is defective, please contact our customer support team with your order number, name, address, and contact phone number. Please provide detailed information about the problem and we will try to resolve your request as soon as possible.
I received the wrong product
If you have received the wrong product, please contact our customer support team with your order number, your name and address, detailed information about the product and the reason for the return, and whether you would like a refund or replacement. We will then advise you on how to make the return.